Social responsibility

At ProCredit, our ethical and social principles are the foundation of our daily operations. These principles guide us in providing responsible banking services and in ensuring the fair treatment of all our clients.

The ProCredit group is dedicated to promoting sustainable development through our financial services in the countries in which we operate. We firmly believe that adhering to human rights principles is crucial to achieving this mission. Therefore, human rights are at the forefront of the values we uphold and advocate for in our Code of Conduct, which serves as the ethical cornerstone of all our business operations, policies and standards.

Our focus on social well-being is reflected through our strong commitment to our:

• Employees: We ensure a respectful and inclusive work environment where every employee’s rights are protected and valued.
• Clients: We are dedicated to fair treatment and transparency in all our client interactions, ensuring their rights are respected. Additionally, we work on financial inclusion and engage with clients from underrepresented groups.
• Communities: We actively contribute to the social well-being of the communities in which we operate, promoting sustainable development and ethical practices.

Additionally, through our MSME portfolio, we contribute to the creation of jobs in the countries in our countries of operation.

For more detailed information, please read our Group statement on Human Rights and our Group Diversity, Equity and Inclusion Strategy.