Social responsibility

At ProCredit, our ethical and social principles are the foundation of our daily operations. These principles guide us in providing responsible banking services and in ensuring the fair treatment of all our clients.

The ProCredit group is dedicated to promoting sustainable development through our financial services in the countries in which we operate. We firmly believe that adhering to human rights principles is crucial to achieving this mission. Therefore, we integrate human rights principles in our values and advocate for them in our Code of Conduct, which serves as the ethical cornerstone of all our business operations, policies and standards.

Our focus on social well-being is reflected through our commitment to our:

• Employees: We work to achieve a respectful and inclusive work environment where every employee’s rights are protected and valued.
• Clients: We are dedicated to fair treatment and transparency principles in all our client interactions to ensure that their rights are respected. Additionally, we work on financial inclusion and engage with clients from underrepresented groups.
• Communities: We actively contribute to the social well-being of the communities in which we operate, promoting sustainable development and ethical practices through participation in local organisations and associations.

Additionally, through our MSME portfolio, we contribute to the creation of jobs in the countries in our countries of operation.

For more detailed information, please read our Group statement on Human Rights, our Group Diversity, Equity and Inclusion Strategy, and our Group Impact Report.